Claims Advocacy
Report a Claim
As your Broker we are your claims advocate. If you have had a loss follow the steps below to report your claim to Toole Peet Insurance so we may act as your claims advocate during this stressful time. Read more for some frequently asked questions and considerations you should make when making a claim.
Call our 24 hour emergency Claims line 403.245.1177
A broker will help you navigate the claims process and answer any questions you might have. After regular business hours our emergency claims service will take down the details of your claim so that a licensed insurance broker may contact you on the next business day to get your claim started.
Get Important advice before filing your claim with the insurer
You may have questions about if it is a good idea to file a claim or if filing a claim will have a negative impact on your insurance. Your broker will help you make this important decision and will advise on the course of action that is best for you.
Your Broker will file your claim for you
Once you have made a decision to file a claim your broker will submit the details to your insurer so that a claims adjuster can be assigned to your claim. Insurers have a service standard that they strive to uphold and generally this will happen within 24 - 48 hours or even shorter.
Call Us if you have any questions or if your claims is not progressing smoothly
We are here for you as your claims advocate. If at anytime you feel like you need assistance throughout the claims process this is what we are here for. We strive to follow up with you to ensure you have heard from a claims adjuster as well as again in 30 days to ensure your claim went well.
Insurance Claims
We are sorry your have had a loss. As your independent Broker, we’ll do our best to make your claim experience a smooth one throughout this stressful time.
In some cases we may be able to assist immediately with setting up an appointment for an estimate with one of your insurance company’s preferred shops.
After your claim is processed, we will follow-up with you in 2 days to ensure your claim is progressing smoothly.
In 30 days we will contact you again to make sure the claim went well.
As your Broker we want to ensure you have excellent claims service and we are always here to assist where needed!
Claims Considerations
You’re probably reading this because you recently had a car accident or suffered some other kind of loss to one of your vehicles, your home or your business.
And you’re wondering …
Should I submit a claim to my insurance company or not?
Will there be any negative consequences?
Will my price go up? By how much?
Can my policy be canceled … and what happens then?
Those are very important questions. And while every situation is different, I’d like to provide you some inside information to help guide you to your answers. But, admittedly, you can’t get a specific answer to your specific situation in this report.
Why not? Two reasons.
First, there are many factors that determine the true impact of a claim on your policy. For instance …
Each kind of insurance is subject to specific laws and regulations – especially involving cancellation,
Each insurance company has its own internal rules and practices,
And your personal claims history and circumstances will trigger those rules and practices differently than, say, your neighbor’s.
Second, once you have the facts and know what the impact will be, the decision to submit the claim or not is truly personal. What’s right for your neighbor isn’t necessarily right for you. Given the same facts you each might make a different decision.
The bottom line is this …
If you’re concerned about the potential impact of submitting your claim, contact us and discuss your situation!
We’re here to advise and counsel you as your claims advocate and to explain how your insurance really works. We’ll give you the facts BEFORE you submit your claim and help you make the best decision – for you.
Isn't this what my Insurance is for?
Yes … insurance is for paying claims.
You elect the protection options and limits you want. You pay your premium. Your insurance company pays your covered claims.
That’s the deal.
Then why all this talk about the “consequences” of claims? Why can claims increase my price or even get my policy canceled? That’s what insurance is for!
That’s absolutely true. It’s just not the whole story. Hopefully we can shed some light on the details without being too boring.
Insurance, and the price you pay for it, is based on risk – the risk of a loss occurring. High risk of loss means higher prices are necessary to pay for those increased losses. And low risk of loss means lower prices.
Now, what determines the level of risk? Lots of things. But claims experience is one of the most important.
Statistics show that people who have a claim are more likely to have another claim. So, when compared to someone with no past claims, someone with claims on their record represents a higher risk of loss to the insurance company, which means higher prices.
Therefore, when you have a claim you now represent higher risk of future loss to your insurance company. And sometimes that increase in risk will be met with an increase in price. This allows the company to keep prices lower for people who represent lower risk.
The size of your claim or loss
If it’s not obvious, this discussion about whether or not to submit your claim really only comes into play with small losses … losses that come close to your deductible.
Clearly, if you have a $20,000 car accident…or $50,000 of damage to your home…or $35,000 of inventory stolen from your store, it’s highly unlikely that you would even consider not submitting that claim. That IS what you buy insurance for!
On the other hand, small losses can sometimes hurt worse by submitting them. The consequences of submitting the claim may outweigh the money you receive from the company. Sometimes it just makes sense to pay your loss yourself and avoid the consequences of submitting a claim.
Your Insurance Deductible
Your deductible has a direct impact on whether you should submit your claim or not. Your deductible is the amount you pay out-of-pocket toward the amount of your loss. The insurance company then pays the balance.
For example, let’s say you suffer $3,000 of damage to your home under a covered claim. And let’s say your deductible is $1,000. In this case you pay $1,000, and your insurance company pays the remaining $2,000. Clearly, if the amount of your loss is less than your deductible there’s no point to submitting your claim. You’re going to pay it all anyway, so why report it?
For example, if your deductible is $1,000 and your suffer $800 in damages, then your insurance company isn’t going to pay anything. The amount of damage is less than your deductible. You’re responsible for the first $1,000, so you’re responsible for the full $800 in this case.
But here’s where it gets a little tricky.
What if the loss is just a little bit more than your deductible amount? What if your deductible is $1,000 and the damage is, say, $1,200?
In this case, your damages are only $200 more than your deductible. Therefore, you’ll receive only $200 from the company. Is it worth getting $200 to suffer the consequences of submitting the claim?
It depends. It depends on what those consequences are!
Depending on the type of loss and your personal situation, this claim may cause an increase in your rates, possibly a significant increase. It may cause your policy to be non-renewed.
You may find – once you know the exact situation for your personal circumstances – that it’s less costly for you to pay the additional $200 out-of-pocket and keep the claim off your policy.
The point is … unless you know what the impact will truly be you can’t make a good decision. So, if you’re not sure, call us.
Did someone get hurt?
Always report a claim if someone has been injured. Many incidents involve only property damage. For example, maybe the wind blows some shingles off your roof. Or perhaps you back into a pole in a parking lot.
When your loss involves property damage only, it sometimes makes sense to take care of it yourself and avoid the consequences that come with submitting the claim. You pay for the damage and it’s over. However, when someone’s injured it’s never a good idea to keep that to yourself. Why?
Because no matter how minor the injury may be, the injured party can come back and sue you many months or even years later.
If that happens and you didn’t report the claim when it occurred, your insurance company can legally refuse to defend you in the lawsuit and deny any payment, as well.
Your policy requires you to report your claims promptly so the company can control the claim. If you don’t, they can deny coverage.
In the case of a small property loss, nobody’s ever going to come back and sue you. But when someone’s injured you never know. Defending yourself in court is expensive – even if you win – so don’t take a risk when someone’s injured. Always report those claims.
Insurance company rules and practices
Regardless of what TV commercials try to tell you, every insurance company is different. They all have their own rules, practices and rate plans. And they all treat claims differently, too.
Some companies have a price for just about everybody. That means that no matter how bad your claims record gets they’ll keep you insured. Of course, your price will go up and up to match your claims experience!
On the other hand, some companies don’t have a price for everyone. When your claims record gets too bad, they’ll non-renew your policy (within the circumstances allowed by law). When that happens you’ll be forced to get insurance elsewhere, and it’s likely you’ll pay a significantly higher price with a new company. Also the new company may not offer the same apples to apples coverage. Call us for advice.
Insurance company Contact
We’ve included direct links to the insurance company claims contact pages below, however it is recommended that you contact our 24 hour claims line ay 403.245.1177 to get advice from your broker. We are your claims advocate and we work for you not the insurance company. We hold great relationships with all of the insurers that we choose to work with and we want to work with them and advocate on your behalf. Contact Toole Peet Insurance first when you have a claim
